Privacy Policy SB

Privacy Policy

You, the User of this Website, and Springbore Ltd, the owner and provider of this Website, are bound by this privacy policy. Springbore Ltd values the privacy of your personal information. This privacy policy governs how we use any and all Data we collect from you or that you provide to us in connection with your use of the Website.

Our Terms and Conditions, which can be found at https://www.water-filter-shop.co.uk/terms-of-business, should be read in conjunction with and in addition to this privacy policy.

This privacy policy should be read carefully.

Definitions and interpretation

1. The following definitions are used in this privacy policy:

Data refers to all information submitted to Springbore Ltd via the Website. Where applicable, this definition incorporates the definitions provided in the Data Protection Laws.

Data Protection Laws include any applicable law relating to the processing of personal data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, as well as any national implementing laws, regulations, and secondary legislation, for as long as the GDPR is in effect in the UK.

GDPR is an abbreviation for the General Data Protection Regulation (EU) 2016/679.

Springbore Ltd, or we Springbore Ltd, is a company registered in England and Wales under the registration number 10836292, with its registered office at 48 Stonehouse Drive, BD13 2FB.

Any third party who accesses the Website who is not (i) employed by Springbore Ltd and acting in the course of their employment, or (ii) engaged as a consultant or otherwise providing services to Springbore Ltd and accessing the Website in connection with the provision of such services; and

Website www.privatewatersupply.co.uk and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. Unless the context requires a different interpretation, the following terms are used in this privacy policy:

a. singular includes plural and vice versa;

b. references to sub-clauses, clauses, schedules, or appendices refer to this privacy policy’s sub-clauses, clauses, schedules, or appendices;

c. a reference to a person includes firms, companies, government entities, trusts and partnerships;

d. “including” is understood to mean “without restriction”;

e. any reference to a statutory provision includes any modification or amendment to that provision;

f. The headings and sub-headings are not part of this privacy policy.

This privacy policy’s parameters

3. The actions of Springbore Ltd and Users with regard to this Website are the only ones covered by this privacy policy. It does not apply to any websites that can be accessed through this Website, including, but not limited to, any links to social media websites that we may provide.

4. Springbore Ltd is the “data controller” for the purposes of the applicable Data Protection Laws. This means that Springbore Ltd determines the purposes for which your Data is processed and how it is processed.

Data gathered

5. We may collect the following information from you, which may include personal information:

a. name;
b. gender;
c. contact Information such as email addresses and telephone numbers;
d. We may keep details of your water filtration equipment, pumps or other equipment relating to your private water supply. ;
e. in each case, in accordance with this privacy policy.

How we collect Data

6. We collect Data in the following ways:

a. data is given to us by you; and
b. data is collected automatically.

Data that is given to us by you

7. Springbore Ltd will collect your Data in a number of ways, for example:

a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
b. when you use our services; in each case, in accordance with this privacy policy.

Data that is collected automatically

8. To the extent that you access the Website, we will collect your Data automatically, for example:
a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

Our use of Data

9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

a. internal record keeping;

in each case, in accordance with this privacy policy.

10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

Who we share Data with

11. We may share your Data with the following groups of people for the following reasons:

a. our employees, agents and/or professional advisors – To ensure our engineers arrive on site with the correct items so they may carry out work in a timely and efficient manner. ;

in each case, in accordance with this privacy policy.

Keeping Data secure

12. We will use technical and organisational measures to safeguard your Data, for example:

a. access to your account is controlled by a password and a user name that is unique to you.
b. we store your Data on secure servers.

13. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@springbore.co.uk.

14. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

15. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

16. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

17. You have the following rights in relation to your Data:

a. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase – the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
e. Right to data portability – the right to request that we move, copy or transfer your Data.
f. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

18. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@springbore.co.uk.

19. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

20. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

21. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

22. Springbore Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Springbore Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

23. We may also disclose Data to a prospective purchaser of our business or any part of it.

24. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

General

25. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

26. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

27. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

28. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

29. Springbore Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Springbore Ltd by email at info@springbore.co.uk.